Noetic Consultancy Ltd customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Email: info@noeticconsultancy.com
What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients:
Names and contact details
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Where we get personal information from
Directly from you
How long we keep information
We only retain your personal data for as long as is necessary to fulfil the purposes for which it was collected — including to meet any legal, regulatory, accounting, or reporting obligations, or to resolve disputes and enforce our agreements.
To determine the appropriate retention period, we consider:
the nature, sensitivity, and volume of the personal data,
the potential risk of harm from unauthorised use or disclosure,
the purposes for which we process your data and whether these purposes can be achieved through other means, and
relevant legal and industry-specific requirements.
Where we rely on your consent to stay in touch (for example, via newsletters or event invitations), we will retain your contact information until you withdraw your consent or until seven years have passed since your last meaningful interaction with us — whichever comes first.
If you ask us not to contact you, we may retain a minimal record to ensure we respect that request.
When your information is no longer needed, we will securely delete it or anonymise it so it can no longer be associated with you. In some cases, we may retain anonymised data for research or statistical purposes indefinitely, as this no longer identifies any individual.
You have the right to request erasure of your data at any time. Please see [Your rights] for more information.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113